FAQ
FREQUENTLY ASKED QUESTIONS
What does NORAROZ sell?
NORAROZ specializes in furniture and home décor products, including lighting, sofas, mirrors, tables, wall hangings, and other home accessories.
Please review each product page for specific information about dimensions, materials, colors, care instructions, and other product details.
Where do you ship?
We primarily serve customers in the United States.
Shipping availability may vary depending on the delivery address and product ordered.
How long does order processing take?
Orders are generally processed within 1–3 business days after successful payment.
Business days do not include Saturdays, Sundays, or public holidays.
How long does delivery take?
For orders shipped to the United States, estimated delivery is generally 7–15 business days after processing and shipment.
Delivery times are estimates and may be affected by carrier delays, weather, public holidays, customs procedures, transportation disruptions, or other circumstances outside our reasonable control.
How can I track my order?
When tracking information is available, we will provide it after your order has shipped.
Please allow some time for the carrier's tracking system to update after shipment.
Can I cancel my order?
If you would like to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests. However, cancellation cannot be guaranteed after an order has entered processing or has already shipped.
Can I change my shipping address?
If you entered an incorrect shipping address, please contact us immediately at:
If your order has not yet entered processing or shipment, we may be able to update the address.
We cannot guarantee address changes after an order has been shipped.
Are product colors exactly the same as the images?
We make reasonable efforts to display product colors accurately.
However, actual colors may appear slightly different due to photography, lighting conditions, screen settings, material variations, or manufacturing differences.
How do I choose the correct furniture or wall décor size?
Please review the dimensions listed on the individual product page before placing your order.
We recommend measuring the intended space before completing your purchase.
Do wall-art products include frames?
Frame availability depends on the individual product.
Please review the product description carefully to determine whether a frame or hanging accessory is included.
If the product description does not state that a frame is included, please do not assume that one is provided.
How should I care for furniture and home décor products?
Care instructions may vary depending on the product and material.
Please follow the product-specific care instructions shown on the product page or product label.
What if my product arrives damaged?
Please contact us as soon as reasonably possible at:
Please provide:
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Your order number;
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A description of the problem;
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Clear photographs of the product; and
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Photographs of the packaging where relevant.
We will review the information provided and assist you with an appropriate solution.
What if I receive the wrong product?
Please contact us at:
Include your order number and clear photographs of the item you received. Our customer service team will review the issue and assist you.
Can I return an item?
Eligible products may generally be returned within 30 days after delivery, subject to our Return & Refund Policy.
Please review our Return & Refund Policy for complete eligibility requirements and return instructions.
How do I start a return?
Please contact us before sending any product back.
Email:
service@noraroz.com
Please include your order number, the product you wish to return, and the reason for your return.
Do not send an item back until you have received return instructions from our customer service team.
Where are returns sent?
Approved returns must be sent according to the instructions provided by our customer service team.
Our business and return address is:
Shenzhen Xinyuan Chengzhen Technology Co., Ltd.
Room 706, Shouchuang Business Building, No. 5 Longhua Square 3rd Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China
Please contact service@noraroz.com before sending any return.
How are refunds issued?
Approved refunds are generally returned to the original payment method.
Your bank, card issuer, or payment provider may require additional processing time after a refund has been issued.
How can I contact NORAROZ?
Brand:
NORAROZ
Operated by:
Shenzhen Xinyuan Chengzhen Technology Co., Ltd.
Customer Service Email:
service@noraroz.com
Phone:
+86 17741157375
Business and Return Address:
Shenzhen Xinyuan Chengzhen Technology Co., Ltd.
Room 706, Shouchuang Business Building, No. 5 Longhua Square 3rd Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China
Website:
noraroz.com