SHIPPING POLICY
SHIPPING POLICY
This Shipping Policy applies to purchases made through noraroz.com, operated under the NORAROZ brand by Shenzhen Xinyuan Chengzhen Technology Co., Ltd.
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment.
Business days do not include Saturdays, Sundays, or public holidays.
Processing times may be longer during major holidays, promotional periods, unusually high order volumes, inventory adjustments, or other exceptional circumstances.
2. Shipping Destinations
NORAROZ primarily serves customers in the United States.
Shipping availability may vary depending on the product and delivery destination.
3. Estimated Delivery Time
For orders shipped to the United States, estimated delivery is generally 7–15 business days after the order has been processed and shipped.
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Actual delivery times may be affected by carrier delays, severe weather, public holidays, transportation disruptions, customs procedures, incorrect or incomplete delivery information, or other circumstances outside our reasonable control.
4. Shipping Charges
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
5. Order Tracking
When tracking information is available, it will be provided after your order has been shipped.
Please note that tracking information may require some time to appear or update after the carrier receives your shipment.
6. Shipping Delays
We make reasonable efforts to process and ship orders within the timeframes stated on our website.
If an order cannot be shipped within an applicable promised shipping period, we will address the delay, available cancellation options, and any applicable refund obligations in accordance with applicable law.
7. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address after placing an order, please contact us immediately at:
We will make reasonable efforts to update the information when possible. However, we cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.
8. Lost Packages
If tracking information shows that your package has been delivered but you cannot locate it, please first:
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Check around the delivery location;
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Check with household members;
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Check with neighbors where appropriate; and
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Contact the shipping carrier.
If you believe your package has been lost during transit, please contact us at service@noraroz.com with your order number and tracking information.
9. Damaged Shipments
If your product arrives damaged, please contact us as soon as reasonably possible at service@noraroz.com.
Please provide:
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Your order number;
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A description of the issue;
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Clear photographs of the damaged product; and
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Photographs of the packaging where relevant.
We will review the information provided and assist you with an appropriate solution.
10. Customs, Duties, and Taxes
Depending on the shipping destination, orders may be subject to customs procedures, import duties, taxes, or other governmental charges.
Unless otherwise indicated during checkout, the recipient is responsible for applicable import duties or taxes to the extent permitted by applicable law.
11. Contact Us
Brand:
NORAROZ
Operated by:
Shenzhen Xinyuan Chengzhen Technology Co., Ltd.
Customer Service Email:
service@noraroz.com
Phone:
+86 17741157375
Business Address:
Shenzhen Xinyuan Chengzhen Technology Co., Ltd.
Room 706, Shouchuang Business Building, No. 5 Longhua Square 3rd Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China
Website:
noraroz.com